Tymeshift: The Fastest, Smartest Way to Manage Support Teams on Zendesk
Managing a customer support team can be complex—but it doesn't have to be. Tymeshift, a workforce management solution built exclusively for Zendesk, brings speed, efficiency, and intelligence to support operations through automation and AI.
Why Tymeshift?
Tymeshift provides real-time insights into team capacity and performance, empowering managers to monitor agent productivity, identify coaching opportunities, and quickly respond to scheduling issues. With automated scheduling and workload forecasting, it helps ensure the right agents are in the right place at the right time—without manual guesswork.
Key Benefits:
Cut Overtime Costs by 80%: Efficient scheduling reduces unnecessary labor expenses.
Reduce Scheduling Time by 70%: AI-powered automation eliminates manual work.
Boost Agent Productivity by 18%: Better planning and visibility lead to better results.
Visibility Meets Flexibility
From tracking attendance and adherence to forecasting contact volumes and generating dynamic schedules, Tymeshift helps teams stay agile. Real-time dashboards and custom alerts provide the information needed to pivot fast when performance dips.
Happier Agents, Better Outcomes
By giving agents clear, structured schedules and timely notifications, Tymeshift helps create a better work experience. Agents can manage their time off, trade shifts, and start their day with confidence—all within Zendesk.
The Result?
Better customer service, a more efficient team, and a happier workforce.
