ZendeskQA/Klaus Implementation: PRIVY.ID Go Live Ceremony

Adventurous journey to Yogyakarta, for Privy’s Go Live Ceremony for their Zendesk QA (Klaus) Implementation. This was more than just a launch; it was a celebration of collaboration, innovation, and new beginnings.

As the ceremony began, Ibu Dyah Ayu Putri Kartikawati, Vice President of Privy. She set the tone for the day. Rather than a formal opening speech, Ibu Putri crafted a narrative that drew everyone in, she expressed her appreciation for the team and partners who played an important role in this project.

Next, APERGU SOLUTIONS’s Project Manager, Ghifari Yoga, took the stage. He introduced the members of the Apergu team, who contributing to craft a solution that would transform customer experiences. He unveiled the ZendeskQA/Klaus system so attendees could see how the platform would empower Privy.id to connect with customers more effectively.

Then came the highlight of the ceremony: the symbolic potong tumpeng (cutting of the cone-shaped rice cake). As Ibu Putri Kartikawati, Vice President of Privy and Ghifari Yoga, Project Manager of Apergu took the ceremonial knife and cut the tumpeng, they shared pieces with the team, embodying unity and celebration. The Go Live Ceremony was more than a formal event; it was a heartwarming celebration of teamwork and innovation. This is the beginning of an exciting

Zendesk QA/Klaus is a comprehensive quality assurance tool that integrates with Zendesk to enhance customer service performance. Klaus helps businesses evaluate and improve their customer support interactions by enabling structured feedback and quality monitoring within the Zendesk platform.

With Zendesk QA/Klaus, companies can perform quality reviews of support tickets, identify areas for improvement, and provide targeted coaching to their customer service teams. The solution offers customizable scorecards, analytics, and insights to track performance trends, enabling businesses to maintain high service standards while scaling operations. By automating many aspects of the quality assurance process, Klaus empowers support teams to deliver more consistent, high-quality interactions, leading to better customer satisfaction and improved team productivity.

Apergu Solutions implements Zendesk QA/Klaus to streamline customer support workflows, helping businesses optimize their quality assurance processes and enhance overall service delivery.