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Unify WhatsApp, email, Instagram, and phone into one intelligent customer platform.
Your customers reach out on WhatsApp, email, Instagram — but your team has no central view. Apergu integrates all channels into one platform, connected to your CRM for a 360° customer view
Discover
Audit current processes and pain points
Design
Re-engineer workflows and map to CRM
Configure
Build, customise, and integrate
Train
Role-based team onboarding
Train
Role-based team onboarding
Support
Post-go-live optimisation
Support
Post-go-live optimisation
Single-channel CRM setup with standard support workflows.
MOST POPULAR
Full omnichannel with ERP integration for 360° visibility.
Enterprise CX with AI automation and marketplace integration.
Unify WhatsApp, email, Instagram, marketplaces into a single inbox.
Track response times, satisfaction scores, and team performance.
Every interaction captured and accessible for data-driven decisions.
Retail
Zendesk
BEFORE
23 brand flagships and 62 marketplace storefronts across 6 countries. Disconnected channels, missed tickets, and no unified customer view.
SOLUTION
Zendesk unified inbox across Email, Webchat, WhatsApp, Lazada, and Shopee — with real-time dashboards
OUTCOME
100% close rate. 88.1% one-touch resolution across ~150,000 monthly tickets in 6 countries.
