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Zendesk Implementation
& CX Transformation

AI-powered ticketing, messaging, and customer service — set up by Apergu.

AI-Powered Ticketing System

Zendesk Ticketing brings email, messaging, phone, social, and more into a single place. With AI automations and simple admin tools, the scalable ticketing tool cuts support costs and drives fast results.

Key Features

AI Agents

Resolve customer conversations across any channel with AI-powered autonomous agents.

Copilot

AI assistant that helps agents respond faster with suggested replies and knowledge.

Ticketing System

Unified workspace bringing email, messaging, phone, and social into one view.

Messaging & Live Chat

Meet customers where they are with rich, real-time conversations.

Help Center

Self-service knowledge base that reduces ticket volume.

Quality Assurance

Monitor and improve service quality across all conversations.

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CUSTOMER SERVICE (2)
MARKETING - BROADCAST DASHBOARD
MARKETING - WHATSAPP
SALES - DASHBOARD (2)
SALES

Why Apergu for Zendesk?

Apergu deploys Zendesk with deep ERP and WhatsApp integrations that are unique to the Indonesian market. We connect Zendesk to NetSuite for 360° customer visibility, integrate Mekari Qontak for WhatsApp Business API, and configure AI agents trained on your specific business processes.
Get Your Zendesk Assessment →

Amaze your Customer with Amaze Whatsapp Blasting!

Amaze Blasting was created to streamline customer campaigns through structured, scheduled WhatsApp messaging, fully integrated with Zendesk. It helps teams reach out proactively, work more efficiently, and stay compliant. With smart scheduling, analytics, and admin control, Amaze boosts engagement while protecting your account from suspension risks.
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