CRM & WhatsApp Business API

Mekari Qontak

Indonesia's official WhatsApp Business API partner and omnichannel CRM platform.

Get a Mekari Qontak Demo See the Features

Official WhatsApp Business Solution Provider

Indonesia's leading CRM platform and an official META Business Partner.

Certified WhatsApp Business API, omnichannel communication, CRM sales automation and AI-powered customer service — all ISO/IEC 27001:2022 certified.

Features

Key features

Omnichannel platform

Manage chat from WhatsApp, Instagram, email, Tokopedia and more in one unified platform.

WhatsApp Business API

The official API with green-badge verification, broadcast messaging, chatbot and auto-reply.

CRM application

Automate sales processes with deal management, contact management and sales GPS tracking.

AI and chatbot

An AI-powered chatbot that handles routine enquiries 24/7 across every channel.

Support and ticketing

Streamline issue resolution with structured ticketing and SLA management.

Campaign management

WhatsApp broadcast, drip campaigns and targeted marketing automation.

Why Apergu for Qontak?

A unified customer data platform, not another disconnected inbox.

Apergu integrates Mekari Qontak with your ERP — NetSuite or Epicor — and your existing systems. We configure custom workflows, train your team, and make sure the CRM drives measurable sales and service improvements.

Put WhatsApp on the same system as everything else

See what Mekari Qontak looks like wired into your ERP, with your own workflows behind it.

Get a Mekari Qontak Demo