Client success stories
Real challenges. Real solutions. Real results.
Showing 7 case studies
Featured storyMAP ActiveRetail & e-commerce
Omnichannel CX transformation at scale across Southeast Asia
23 brand flagships and 62 marketplace storefronts across six countries, with no unified view of a single customer.
- Close rate
- 100%
- One-touch resolution
- 88.1%
- Monthly tickets
- ~150k
Airwave Aji PerkasaTelecommunications infrastructure
End-to-end project and operations control for Indonesia's fibre optic infrastructure leader
4NetSuite modules
Project budgeting, procurement and inventory tracked in silos — with no way to see realisation against an approved budget until it was too late.
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AstroQuick commerce
Rapid-commerce CX: delivering support as fast as groceries
57,688Tickets resolved
Astro's whole brand promise is speed. Their support had to match it — across a mobile app, social channels and WhatsApp, at rapid-commerce volume.
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CentreParkSmart mobility
Modernising financial and operational management for Indonesia's largest parking network
700+Parking projects
Revenue reporting, profit-sharing calculations and consolidation across 700+ sites, done manually — in a business where real-time accuracy is the product.
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Honest BankFintech
Building OJK-compliant financial infrastructure for Indonesia's digital credit pioneer
5 yearsHistorical data migrated
A regulated fintech needed its ERP wired directly into a proprietary core credit card system, with five years of history migrated period by period.
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Privy Identitas DigitalSaaS & digital trust
Revenue intelligence, investor reporting and CX transformation
500k+Tickets migrated
Two tracks at once: advanced revenue management in NetSuite, and a Salesforce-to-Zendesk migration completed in three weeks with zero data loss.
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Sompo InsuranceFinancial services
Compliant, scalable CRM for insurance and automotive CX
1 minAverage first response time
A regulated insurer needed to scale outbound WhatsApp communication without loosening its grip on personally identifiable information.
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